How do I set a deposit limit?

Log in to your account, then go to the "Responsible Gambling" option in the Settings menu. From there, you can set daily, weekly, and monthly deposit limits separately. Any limit you set takes effect immediately.

Will my account balance be safe during a cool-off period?

Yes, completely safe. During a temporary break, your account is locked but your balance remains fully intact. Once the break ends, you can log in as normal and withdraw your funds.

Can I reopen my account after permanently closing it?

Permanent Self-Exclusion is a final decision. Once it takes effect, your account generally cannot be reopened. However, any remaining balance in your account will be returned through the designated process.

How do I help a family member who has a gambling addiction?

Start by talking to them openly, without judgment. Then reach out to us at support@mamubajee.com with the relevant details and we'll take appropriate steps. It's also important to seek advice from a professional counsellor.

Does mamubajee take any measures to prevent minors from gambling?

Yes. Age verification is mandatory during registration. Additional verification may be requested for suspicious accounts. Parents are advised to enable parental controls on their devices.

Can betting affect my mental health?

Yes, excessive betting can increase anxiety, depression, and mental stress. That's why it's important to follow responsible gambling practices. If you feel low or restless after betting, take that as a warning sign. In that situation, take a break — and seek professional help if needed.

mamubajee | Responsible Gambling and Safe Betting Practices

Key Points

What is responsible gambling?

Responsible gambling means betting in a way that does not negatively affect your life, family, or finances. At mamubajee, we believe gambling should be a form of entertainment — not a source of income or an escape from problems.

As online betting grows in Bangladesh, so does the importance of responsible gambling. Many people start out just for fun, but over time it can quietly become a habit. Setting the right limits and staying informed can significantly reduce that risk.

Keep in mind: Betting is never a guaranteed source of income. Every bet is an entertainment expense, not an investment. Only wager what you can afford to lose.

Mamubajee's Responsible Gaming program is built on three core principles: Awareness, control, and support. We want you to stay protected in these three areas at all times.

Research shows that players who set budget and time limits from the start enjoy their experience significantly longer. That's why mamubajee encourages all its members to make this a habit.

Guidelines

Golden rules for safe betting

Follow these simple but effective rules to gamble responsibly on mamubajee:

1

Only bet with money set aside for entertainment

Set an entertainment budget at the start of each month. Once it's gone, stop betting for that month. Never use money meant for rent, food, or medicine to place a bet.

2

Learn to Accept Losses

After a loss, don't try to win it back by placing more bets. This is known as "chasing losses" — and it's one of the clearest signs of irresponsible gaming.

3

Control Your Time

Decide in advance how long you'll play each day. Extended sessions impair judgment and increase the likelihood of making risky decisions.

4

Never gamble when drunk or under emotional stress

Avoid betting when you're drunk, angry, or under mental stress. Decisions made in those states are almost always ones you'll regret.

5

Take Regular Breaks

Get up at least once an hour, stretch, walk, and drink some water. Long sessions can leave you feeling detached from real life.

If sticking to any one rule feels difficult, that may be a sign you need a break. Use mamubajee's cool-off feature to take a temporary pause.

Warning

Addiction signs & risk check

Gaming addiction doesn't always strike suddenly. It builds gradually until control slips away. Ask yourself the following questions — and answer them honestly:

1. Do you keep playing even after you've gone over your budget?

Often Sometimes Never

2. Have you ever lied to family or friends about your betting?

Yes Once No

3. After a loss, do you bet more to try to win your money back?

Often Sometimes No

4. Do you feel restless or irritable when you're not betting?

Yes Sometimes No

5. Is betting affecting your work, studies, or relationships?

Yes A Little No

If you answered "Yes" or "Often" to any two of the questions above, consider reaching out for help. It's not a sign of weakness — it's a sign that you value yourself.

Addiction is a health issue, not a character flaw. With the right help at the right time, full recovery is possible. mamubajee is always here for you.

Another way to understand your risk level is to look at your own gambling patterns:

Sticking to Your BudgetMost Important

Time ControlUrgent

Emotional controlImportant

Control

Setting Limits — How and Why

The most effective way to gamble responsibly on mamubajee is to set your limits in advance. The table below outlines all the limit options available to you:

Limit type	Description	When It Takes Effect	Status
Daily deposit limit	Daily deposit limit	Immediate	Available
Weekly Deposit Limit	Total deposit limit over seven days	Immediate	Available
Monthly deposit limit	Total monthly deposit limit	Immediate	Available
Loss Limit	Session ends upon reaching a set loss limit	Immediate	Available
Session time limit	How many hours you'll play in one sitting	Immediate	Available
Self-Exclusion (Temporary)	Break from 1 day to 6 weeks	Immediate	Available
Self-Exclusion (Permanent)	Permanent account closure	Within 24 Hours	Available

Go to your account settings and open the "Responsible Gambling" tab to set your limits. For any issues, reach out to us via live chat.

Lowering a limit takes effect immediately. Increasing a limit, however, requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Family

Protect Your Family

Responsible gambling isn't just about you — it's about your family too. One person's gaming addiction can affect the whole household. That's why mamubajee has taken specific steps to help:

Strict Age Verification: Age is verified at registration using a national ID or other official documents. Anyone under 18 cannot open an account under any circumstances.
Third-party requests: If you believe a family member is struggling with addiction, please contact us. Action will be taken based on the evidence provided.
Family Limits: Family members can request to monitor each other's accounts.
Financial Protection: Contact your bank or MFS provider to block betting payments from a joint bank account.

Talk openly with your family about betting. Keeping it hidden only makes things worse — it doesn't solve anything. mamubajee wants your family to stay safe and happy too.

Support

Seeking help is not a weakness

Overcoming a gambling addiction on your own can be very difficult. Reaching out for help takes real courage. Along with mamubajee's support team, lean on the people closest to you.

Keep these points in mind if you feel you may need help:

Acknowledge to yourself that there's a problem — this is the first and most important step
Talk to a trusted friend or family member
Contact mamubajee support — support@mamubajee.com
Take a Temporary or Permanent Break from Your Account
Consult a professional mental health specialist if needed

If any mamubajee member needs support with a gambling-related issue, we will help without judgment and with full confidentiality. Your wellbeing is our top priority.

Remember, asking for help is not a sign of failure — it shows you're someone who takes responsibility for yourself and your family. mamubajee respects that courage.

Mamubajee's Responsible Gaming Guidelines

Our responsible gambling tools